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Action Tools for Effective Managers

Action Tools for Effective Managers
A Guide for Solving Day-to-Day Problems on the Job
By Margaret Mary Gootnick & David Gootnick
P 1,550.00

All day long you deal with one management problem after another - listening to your staff's problems, delegating tasks, resolving conflicts, conducting performance reviews. Many of these challenges can be prickly!
Action Tools for Effective Managers is a unique book that provides you with instant answers for 68 common workplace dilemmas. For each situation, the book supplies : 1. a brief case study or scenario that illustrates the difficulty, 2. insightful analysis of the causes and issues typically involved, and 3. specific "action tools" that you can apply for a rapid," do-something" solution.

About the Authors

Margaret Mary Gootnick and Dr. David Gootnick are principals with David Gootnick Associates, a New York-based management training and development firm. She has served on the faculties of NYU and Marymount Manhattan College. He is a nationally recognized authority on management, and has written several books including Even You Can Give A Talk.


The E-Commerce Arsenal

The E-Commerce Arsenal
10 New Habits for Keeping Your Edge in Today's Fast-Paced Workplace
By William A. Salmon and Rosemary T. Salmon
P 1,475.00

In today's ultra-competitive workplace, you can expect three things: constant change, ever expanding expectations, and an increasing need for flexibility. You are expected to adapt to new roles and learn new skills on the fly, while simultaneously meeting your existing responsibilities. If you're in mid-career and acquired your work habits before this insanely fast-paced times, that may mean updating your skills.

The Mid-Career Tune Up was written to help you do just that - and keep your career in prime running condition. Packed with specific strategies, checklists, self-assessments, and action steps, it will show you how to:

  • Balance multiple demands on your time and resources
  • Prioritize your job activities
  • Sharpen your communication skills - build your credibility
  • Accept uncertainty and adapt to change
  • Develop productive relationships with the right people
  • Improve your self-management skills
  • Fine-tune your problem-solving techniques
  • Resolve workplace conflicts

About the Authors

William A. Salmon was a management consultant and writer. Formerly an executive at Girard Bank (Mellon Bank East) and W.K.Gray & Associates, he has written several books, audio and video programs, and articles on management and training, including The New Supervisor's Survival Manual and Office Politics for the Utterly Confused.

Rosemary T. Salmon is a founding partner in Salmon & Salmon Associates, providing management consulting, training and writing services to a wide range of clients. She is the co-author of Office Politics for the Utterly Confused. She lives in Woodbury, New Jersey.


The Magnet Effect

The Magnet Effect
Attracting and Retaining an Internet Audience Today and in the Future
By Jesse Berst
P 1,495.00

In The Magnet Effect, Jesse Berst, the most widely read Internet analyst and highly respected industry expert, provides a dynamic framework for understanding the Net and using it to achieve business success. He shows you how to apply the "Magnet Effect" to attract and retain an active Internet audience - by keeping your company and its site constantly focused on customer interests, needs and buying habits. Berst charts all the current Net trends and tendencies....and equips you with methods for predicting what's coming in time to prepare and profit.

The Magnet Effect will tell you how to:

  • Wire Your Mind for the Web - by noting changes in the business landscape such as shorter product cycles, less free time, information overload, disappearing barriers, and informed consumers.
  • Use the Magnet Effect to Build An Audience - by first aggregating customers then looking for products and services to sell to them.
  • Keep Customers with Spiral Marketing - by building lifetime relationships with TV, print, radio, outdoor merchandising, Web sites, trade shows, PR and more.
  • Make the Email Connection - by using the power and popularity of e-mail as a tool to close the Spiral Marketing loop.
  • Cash In On Ecommerce - by enabling customers to buy products and services online, whenever and wherever they want.
  • Predict Change with the Domino Effect - a three-step process for determining when a market is ready to ramp up.
  • Capitalize on Markets in Waiting - such as handheld computing devices, invisible computing and interactive TV.
  • Engage in Business-to-Business Ecommerce - by selling products and services to companies online, anywhere in the world.
    About the Author

Jesse Berst is one of the most popular and respected technology columnists in the world today. His AnchorDesk newsletter on ZDNet draws almost two million readers a day. He is featured regularly on Bloomberg radio, and his weekly column will soon appear in Gannett newspapers nationwide. Mr. Berst also has keynoted the Seyhold Seminars, COMDEX and other leading industry seminars and conferences.


Strictly Speaking

Strictly Speaking
Reid Buckley's Indispensable Handbook on Public Speaking
By Reid Buckley
P 1,275.00

One of the most famed rhetoricians in America, Reid Buckley has dazzled and amused audiences for many years. Now as the founder and head of the exclusive - and exciting - Buckley School of Public Speaking, he trains celebrities, professionals, and executives in the fine art of addressing an audience.

Brimming with humorous anecdotes and sparkling stories of life with the Buckley family and other well-known personalities this guide goes directly to the core of what speakers need to know with characteristic Buckley eloquence and wit.

In this book, Reid Buckley gives you not only good advice, but good reading. Although your life may never hang upon your eloquence, Strictly Speaking will show you that the quality of your life does depend upon your ability to speak well before others.

The power to speak well lets you take charge, whether your audience is one person or one million. It can help you win that big account, convince those you work with to do things your way, ensure you have a sterling impression in meetings and presentations, and help you negotiate.

About the Author

Reid Buckley has been a champion public speaker since his debating days at Yale University, where he starred on a team that scored national and international wins. During the turbulent 1960s and 1970s, he toured the United States, debating with liberal columnist Max Lerner in clashes frequently compared to the Lincoln-Douglas debates. He is the founder and head of The Buckley School of Public Speaking, which has graduated many leading figures in business and government.


Conflict Resolution

Conflict Resolution
By Daniel Dana
P 750.00

Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn :

  • The four primary tasks of preventive mediation - with two important tools to help you perform those tasks.
  • Practical tools for mediating conflicts between others - as well as resolving conflicts between yourself and another.
  • Proactive techniques to frame conflicts as both-gain opportunities - instead of win-lose or lose-lose contacts.

About the Author

Dan Dana is a pioneer in the field of mediation. He has pushed the frontier into new territory by reframing mediation as a self-help tool as well as a professional service.

Dan has been a student and practitioner of conflict resolution since the early 1970s. As a graduate student in counseling psychology, he learned a facilitative approach to family system's therapy. Among fellow counseling interns, he became the "go-to-guy" for resolving marital conflicts. His doctoral dissertation was on the subject of workplace conflict. Dan resides in Kansas City.









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