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Action
Tools for Effective
Managers
A Guide for Solving
Day-to-Day Problems
on the Job
By Margaret Mary Gootnick
& David Gootnick
P 1,550.00
All
day long you deal
with one management
problem after another
- listening to your
staff's problems,
delegating tasks,
resolving conflicts,
conducting performance
reviews. Many of these
challenges can be
prickly!
Action Tools for Effective
Managers is a unique
book that provides
you with instant answers
for 68 common workplace
dilemmas. For each
situation, the book
supplies : 1. a brief
case study or scenario
that illustrates the
difficulty, 2. insightful
analysis of the causes
and issues typically
involved, and 3. specific
"action tools"
that you can apply
for a rapid,"
do-something"
solution.
About
the Authors
Margaret
Mary Gootnick and
Dr. David Gootnick
are principals with
David Gootnick Associates,
a New York-based management
training and development
firm. She has served
on the faculties of
NYU and Marymount
Manhattan College.
He is a nationally
recognized authority
on management, and
has written several
books including Even
You Can Give A Talk.
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The
E-Commerce Arsenal
10 New Habits for
Keeping Your Edge
in Today's Fast-Paced
Workplace
By William A. Salmon
and Rosemary T. Salmon
P 1,475.00
In
today's ultra-competitive
workplace, you can
expect three things:
constant change, ever
expanding expectations,
and an increasing
need for flexibility.
You are expected to
adapt to new roles
and learn new skills
on the fly, while
simultaneously meeting
your existing responsibilities.
If you're in mid-career
and acquired your
work habits before
this insanely fast-paced
times, that may mean
updating your skills.
The
Mid-Career Tune Up
was written to help
you do just that -
and keep your career
in prime running condition.
Packed with specific
strategies, checklists,
self-assessments,
and action steps,
it will show you how
to:
- Balance
multiple demands
on your time and
resources
- Prioritize
your job activities
- Sharpen
your communication
skills - build your
credibility
- Accept
uncertainty and
adapt to change
- Develop
productive relationships
with the right people
- Improve
your self-management
skills
- Fine-tune
your problem-solving
techniques
- Resolve
workplace conflicts
About
the Authors
William
A. Salmon was a management
consultant and writer.
Formerly an executive
at Girard Bank (Mellon
Bank East) and W.K.Gray
& Associates,
he has written several
books, audio and video
programs, and articles
on management and
training, including
The New Supervisor's
Survival Manual and
Office Politics for
the Utterly Confused.
Rosemary
T. Salmon is a founding
partner in Salmon
& Salmon Associates,
providing management
consulting, training
and writing services
to a wide range of
clients. She is the
co-author of Office
Politics for the Utterly
Confused. She lives
in Woodbury, New Jersey.
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The
Magnet Effect
Attracting and Retaining
an Internet Audience
Today and in the Future
By Jesse Berst
P 1,495.00
In
The Magnet Effect,
Jesse Berst, the most
widely read Internet
analyst and highly
respected industry
expert, provides a
dynamic framework
for understanding
the Net and using
it to achieve business
success. He shows
you how to apply the
"Magnet Effect"
to attract and retain
an active Internet
audience - by keeping
your company and its
site constantly focused
on customer interests,
needs and buying habits.
Berst charts all the
current Net trends
and tendencies....and
equips you with methods
for predicting what's
coming in time to
prepare and profit.
The
Magnet Effect will
tell you how to:
- Wire
Your Mind for the
Web - by noting
changes in the business
landscape such as
shorter product
cycles, less free
time, information
overload, disappearing
barriers, and informed
consumers.
- Use
the Magnet Effect
to Build An Audience
- by first aggregating
customers then looking
for products and
services to sell
to them.
-
Keep Customers with
Spiral Marketing
- by building lifetime
relationships with
TV, print, radio,
outdoor merchandising,
Web sites, trade
shows, PR and more.
- Make
the Email Connection
- by using the power
and popularity of
e-mail as a tool
to close the Spiral
Marketing loop.
- Cash
In On Ecommerce
- by enabling customers
to buy products
and services online,
whenever and wherever
they want.
- Predict
Change with the
Domino Effect -
a three-step process
for determining
when a market is
ready to ramp up.
- Capitalize
on Markets in Waiting
- such as handheld
computing devices,
invisible computing
and interactive
TV.
- Engage
in Business-to-Business
Ecommerce - by selling
products and services
to companies online,
anywhere in the
world.
About the Author
Jesse
Berst is one of the
most popular and respected
technology columnists
in the world today.
His AnchorDesk newsletter
on ZDNet draws almost
two million readers
a day. He is featured
regularly on Bloomberg
radio, and his weekly
column will soon appear
in Gannett newspapers
nationwide. Mr. Berst
also has keynoted
the Seyhold Seminars,
COMDEX and other leading
industry seminars
and conferences.
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Strictly
Speaking
Reid Buckley's Indispensable
Handbook on Public
Speaking
By Reid Buckley
P 1,275.00
One
of the most famed
rhetoricians in America,
Reid Buckley has dazzled
and amused audiences
for many years. Now
as the founder and
head of the exclusive
- and exciting - Buckley
School of Public Speaking,
he trains celebrities,
professionals, and
executives in the
fine art of addressing
an audience.
Brimming
with humorous anecdotes
and sparkling stories
of life with the Buckley
family and other well-known
personalities this
guide goes directly
to the core of what
speakers need to know
with characteristic
Buckley eloquence
and wit.
In
this book, Reid Buckley
gives you not only
good advice, but good
reading. Although
your life may never
hang upon your eloquence,
Strictly Speaking
will show you that
the quality of your
life does depend upon
your ability to speak
well before others.
The
power to speak well
lets you take charge,
whether your audience
is one person or one
million. It can help
you win that big account,
convince those you
work with to do things
your way, ensure you
have a sterling impression
in meetings and presentations,
and help you negotiate.
About
the Author
Reid
Buckley has been a
champion public speaker
since his debating
days at Yale University,
where he starred on
a team that scored
national and international
wins. During the turbulent
1960s and 1970s, he
toured the United
States, debating with
liberal columnist
Max Lerner in clashes
frequently compared
to the Lincoln-Douglas
debates. He is the
founder and head of
The Buckley School
of Public Speaking,
which has graduated
many leading figures
in business and government.
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Conflict
Resolution
By
Daniel Dana
P 750.00
Conflict
Resolution is the
first book to provide
specific mediation
skills and managerial
tools for successfully
preventing, managing
and resolving workplace
conflicts. Before
minor skirmishes become
full-blown wars, refer
to this hands-on,
solution-oriented
book to learn :
- The
four primary tasks
of preventive mediation
- with two important
tools to help you
perform those tasks.
- Practical
tools for mediating
conflicts between
others - as well
as resolving conflicts
between yourself
and another.
- Proactive
techniques to frame
conflicts as both-gain
opportunities -
instead of win-lose
or lose-lose contacts.
About
the Author
Dan
Dana is a pioneer
in the field of mediation.
He has pushed the
frontier into new
territory by reframing
mediation as a self-help
tool as well as a
professional service.
Dan
has been a student
and practitioner of
conflict resolution
since the early 1970s.
As a graduate student
in counseling psychology,
he learned a facilitative
approach to family
system's therapy.
Among fellow counseling
interns, he became
the "go-to-guy"
for resolving marital
conflicts. His doctoral
dissertation was on
the subject of workplace
conflict. Dan resides
in Kansas City.
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