As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of the executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager – capable of running a housekeeping department with little or no intervention from upper management.
Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era – the skills to manage resources, administer assets and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author’s extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts.
This book is an invaluable resource to help tomorrow’s executive housekeepers acquire proficiency in management and administration they’ll need to succeed in the hospitality industry.
About the author:
Matt A. Casado,EdD.,is a professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors.
by Matt A. Casado