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Yapster e-Learning
Courses
Communication
Curriculum
Interpersonal
Communication Skills
Mastering Interpersonal
Communication
Emotional Intelligence
in the Work Place
Effective Listening
Skills
Managing and Working
with Difficult People
Assertive Communication
Business Etiquette
and Professionalism
Building Better
Work Relationships
Business Grammar
Essentials
Writing to Maximize
Business Results
E-mail Essentials
Powerful Presentation
Skills
Meeting the Presentation
Challenge
Effective Business
Meetings
Professional
Telephone Skills
Negotiating to
Win: Getting the Results you Want
Getting Results
Without Authority
Effective Use
of Feedback for Business International Business Skills
- Culture, Customs and Norms
International
Business Skills - Culture, Customs and Norms
Series
- Interpersonal Communication Skills
Overview
This series will build your skills in communication -
from meeting new people and networking, to increasing
personal power and influence through vocabulary, to improving
team communication. Experts today consider communication
to be the backbone of any effective team or organization.
Effective communication is essential to building collaboration
and minimizing conflict in today's team-oriented workplace.
It will help ensure that you and your group are "on
the same wavelength" and shooting for the same goals.
Target Audience
Any business professional.
Content Rating
Fundamental
Courses - 1-yr Rental
Communicating to Develop Relationships
Communicate to Increase Understanding
Listening, Influencing and Handling Tough Situations
Communicate Better with Your Team
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Series
- Mastering Interpersonal Communication
Overview
Today's business climate is changing at a frantic pace.
New information, procedures, and processes put tremendous
pressure on your ability to communicate. Powerful communication
skills are a necessity for people at all levels of today's
organizations. This series presents the information you'll
need to help your company create an atmosphere that capitalizes
on the dynamics of interpersonal communications. Discover
how basic communication tools and the ability to manage
conflict contribute to effective leadership. You'll also
gain insight into business savvy and the importance of
developing staff with strong interpersonal skills.
Target Audience
Managers, Supervisors, Team Leaders and experienced business
professionals
Content Rating
Intermediate
Courses - 1-yr Rental
Dynamics of Interpersonal Communication
Communication Tools
The Many Faces of Communication
The Interpersonal Side of Conflict
Interpersonal Business Savvy
Developing Interpersonal Skills in Your People
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Series
- Emotional Intelligence in the Workplace
Overview
Massive change, constant technical innovations, and global
competition have created a new business climate. As business
changes, so do the traits, qualities, and characteristics
needed to excel. In this new high-paced environment, human
realities matters more than ever. Competencies such as
managing one's emotions, handling encounters well, adapting
to change, working as a team, and developing leadership
skills are more crucial than ever. Studies of what employers
want focus on communications skills, interpersonal skills,
personal management, group effectiveness, and initiative.
The Series "Emotional Intelligence in the Workplace"
will help you gain an understanding of why emotional intelligence
counts more than IQ. You'll identify the specific job
capabilities that can make you a star performer in any
company, and you learn how to develop the key relationship
skills that will help you navigate the currents of an
organization. Finally, you'll be able to evaluate your
own abilities in the area of emotional intelligence, and
you'll be given guidelines for developing your emotional
intelligence at work.
Target Audience
Supervisors, Managers and Team Leaders
Content Rating
Intermediate
Courses - 1-yr Rental
What is Emotional Intelligence?
Emotional Intelligence at Work
Teamwork and Emotional Intelligence
Increasing Your Emotional Intelligence
The Emotionally Intelligent Leader
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Series
- Effective Listening Skills
Overview
Have you ever had a conversation or listened to a presentation,
only to later discover that you couldn't remember the
key points of the discussion? Do you find your mind wandering
when someone else is speaking? If you have problems retaining
information that is verbally communicated, this is the
series for you. You will be taught the theory behind effective
listening and will then be presented with methods to overcome
common listening problems.
Target Audience
This series targets people at all levels of an organization.
It is particularly useful to those who need strong listening
skills to be effective in the workplace.
Content Rating
Intermediate
Courses - 1-yr Rental
The Basics of Listening
Virtual Team Communication
Different Ways to Listen
Listening for Higher Purposes
Enhancing Your Personal Listening Skills
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Series
- Business Grammar Essentials
Overview
Unsure where to put that comma? Wondering how to determine
when to use "affect" and when to use "effect"?
Thinking the things you learned in school are no longer
valid? Worried that you can't remember the grammar rules
you learned in school? If your answer to any of these
questions is yes, this series of courses is for you. In
this series you'll learn how to proofread and edit more
effectively so you can spot those errors before they get
on someone else's desk. Then, you'll go back to the basics,
relearning parts of speech and how they function. Next,
you'll work on sentence structure and learn how to write
sentences that really get your meaning across in as few
words as possible. Finally, you'll get updated on the
most current rules for capitalization, spelling, usage,
andpunctuation.
Target Audience
Managers, Supervisors, Team Leaders and experienced business
professionals
Courses - 1-yr Rental
Foundations of Grammar
Sentence Construction
Understanding Writing Mechanics
Punctuating with Skill
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Series
- Writing to Maximize Business Results
Overview
The frenetic pace of today's business environment demands
that your communications be both quick and to the point.
Gone are the days of long-winded documents that don't
get to the point until the last paragraph. But how do
you clearly say what you need to say in the fewest words
possible? How do you relay your message so that your reader
will remember it? The series will give you some of the
fundamentals you need to know about the changing face
of business communications. You'll explore how to produce
clear and concise memos, letters, reports, and proposals
that are action-oriented. Finally, you'll discover how
to write highly effective E-mail messages
Target Audience
Managers at all levels, Administrative Staff, anyone writing
business documents
Courses - 1-yr Rental
Exploring the New Basics of Business Writing
Writing High-impact Reports and Proposals
Producing Letters That Drive Your Business
Using Good Letters to Deliver Bad News
Writing: The Art of In-house Memos
Writing Effective E-mail Messages
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Series
- E-mail Essentials
Overview
Electronic mail, or "email," has dramatically
altered business and personal communication over the past
decade. It has virtually replaced traditional letter and
memo writing, and may even be rivaling the telephone in
popularity. Considering the number of emails you send
and receive every day, wouldn't you be wise to develop
skills that will help you to use email more effectively?
This series of courses contains many useful suggestions
and guidelines for making email work for you. You will
discover ways to organize yourself so that you can effectively
manage messages, ways to write effective messages, and
ways to use email to develop business opportunities. You
will also find out how email can be used to improve organizational
communication and to strengthen corporate culture.
Target Audience
This course is specifically targeted at individuals who
use e-mail for their personal correspondence or while
doing their jobs; managers and business leaders who want
to maximize business opportunities and strengthen their
organization as a whole.
Content Rating
Intermediate
NASBA CPE credits:
PDU Credits:
Courses - 1-yr Rental
Essentials for Electronic Communication
Optimizing Email at Work
Organizational Communication and the Intranet
E-mail as a Marketing Tool
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Series
- Powerful Presentation Skills
Overview
According to The Book of Lists, American's greatest fear
is public speaking - far outranking the fear of death.
For some people, (50-to-70% of all women and 35-to-50%
of all men), speaking before a large group is like having
an out-of-body experience. Yet, despite this presentation
phobia, people are finding that presentation anxiety can
hinder their professional lives.
Being able to give
effective presentations, both formal and informal, establishes
credibility with those listening and provides increased
visibility within one's organization. Whether participants
have been asked to represent their organization in a meeting
with outside vendors, field questions at a staff meeting,
train subordinates or give a lecture to a large group
of people, presentation skills will have a significant
impact on their career. This series of courses will help
you reduce anxiety and prepare and give dynamic, informative
presentations that will help move your audience to action.
Target Audience
Business professional with limited experience in creating
and delivering presentations to groups.
Content Rating
Fundamental
NASBA CPE credits:
4
PMI/PDU Credits: 16
Courses - 1-yr Rental
Planning Your Presentation
Delivering Your Presentation
Presenting with Confidence and Impact
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Series
- Meeting the Presentation Challenge
Overview
So you've been asked to give a demonstration to company
executives regarding your newly streamlined production
process. Maybe a client has asked you to give a speech
on success stories between your two companies to convince
shareholders of a merger. Perhaps you've won an award
and are expected to say a few words during the acceptance
ceremony. What do you do to meet the challenge? Whatever
the speaking occasion may be, you'll need to have certain
skills in place to plan, create, and carry out your presentation
efforts. In this series, "Meeting the Presentation
Challenge," you'll find a set of courses that will
aid in your presentation efforts. You'll learn about the
important elements of the presentation such as preparation,
the speech, body language, visual aids, maintaining order
and confidence, as well as how to use presentation as
a managerial tool in a business setting. One of the greatest
fears business professionals have is getting up in front
of a group of people and talking to them about a certain
topic. Whether you're one of these people or not, "Meeting
the Presentation Challenge" will help you systematically
develop your presentation skills that will help you succeed
in not only in your personal development, but also in
your professional growth.
Target Audience
Experienced Business professionals and Managers
Content Rating
Fundamental
Courses - 1-yr Rental
The Foundations of Presentations
Basic Presentation Structure
Using Presentation Equipment Effectively
Effective Presentation Delivery
Advanced Presentation Skills
Presentation as a Management Tool
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Series
- Effective Business Meetings
Overview
Are the meetings you attend generally boring and unproductive?
As a facilitator or chairperson, have you wished that
you could find a way to make your meetings more interesting
and effective? As a participant in business meetings,
have you caught yourself wondering, "What can I do
to make meetings worth my while?" There are ways
to ensure that meetings are not a waste of time and energy
for those involved. This series of courses contains many
useful strategies for leaders of, and participants in,
business meetings. You will learn about different types
of business meetings, and how to prepare for them. The
series contains tips on how to develop an effective agenda
- and then how to stick to it. It contains suggestions
for how to optimize the creativity and positive energy
within your group when problem-solving or generating new
ideas. The series also contains a course that is tailored
to participants, and teaches you how to do your part in
contributing to the success of future business meetings.
Target Audience
Business professionals who want to develop effective facilitation
skills, members of boards or committees, meeting participants,
executive assistants, and individuals who want to prepare
themselves for a business environment.
Content Rating
Intermediate
Courses - 1-yr Rental
Planning Effective Business Meetings
Leading an Effective Meeting
Meeting Participants
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Series
- Professional Telephone Skills
Overview
All of us have been using the telephone for years. But
have we ever stopped an evaluated the image we project?
Do we sound professional or ordinary? Do we stay in control
of conversations or do we lose control? Do we handle every
call efficiently and courteously? Why is this important?
Because in making or answering a telephone call, you are
representing yourself and everyone in your organization
- managers, coworkers and subordinates - to your customers.
Your callers form an impression of you and your organization
from your telephone manner. Based on this impression,
they decide whether to do business with you or take their
business elsewhere. You've heard this before, and it's
doubly true on the telephone: you never get a 2nd chance
to make a first impression. That's even more reason to
make each call a quality call.
Target Audience
All front-line managers, supervisors, salespeople, and
front-line administrative staff. Anyone who uses the phone
professionally.
Courses - 1-yr Rental
Handle Calls with Confidence and Professionalism
Turn Difficult Callers into Delighted Customers
Managing Telephone Technology
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Series
- Negotiating to Win: Getting the Result You Want
Overview
Zig Ziglar could have been talking about negotiation when
he said, "Getting everything you want by helping
others get what they want." You don't need to be
a professional negotiator to benefit from developing your
negotiation skills. Much of your success in the workplace
and at home is dependent on your ability to effectively
communicate with employees, clients, customers, and family
members. Can you think of ways in which you could benefit
from improving your negotiating skills? Perhaps persuading
your boss to give you a raise, or influencing your child
to take up a musical instrument? Fortunately, there are
abundant opportunities available to practice negotiating
on a daily basis. Each experience builds success towards
the next experience. Instead of being a pushover, it is
possible to develop the confidence and skills that make
negotiation feel second nature to you. This series offers
you a practical, hands-on perspective for using negotiation
as a tool to get what you want while simultaneously improving
your relationships with other people. Negotiation can
be a powerful channel to bring about out the best in yourself
as well as positively influence the significant others
in your life. So go ahead, negotiate yourself a masterpiece!
Target Audience
Managers, Supervisors, Team members and other experienced
Business professionals
Content Rating
Intermediate
Courses - 1-yr Rental
Crafting a Deal
Connect and Communicate
The Negotiating Process
The Dynamics of Interaction
Inclusive Negotiating
When the Going Gets Tough
The Master Negotiator
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Series
- Getting Results Without Authority
Overview
Owner, president, CEO. What do these three titles have
in common? One thing is a great deal of authority. Can
you claim any of these titles as your own? If you are
like most people, the answer is probably no. The class
of worker that answers to no one, or to almost no one,
is as rare a breed as the snow leopard. Where does that
leave you when it comes to getting the results you desire?
With much more power than you can imagine. Having influence,
and getting results, does not require direct authority
or even an act of grace. What it does require is an understanding
of influence, how to develop it, and how to use it in
a range of business scenarios. The more you know, the
greater your results will be. In the six-course series
"Getting Results without Authority," you will
learn everything you need to know about getting what you
want in the corporate world without having power. "Building
Relationships to Get Results" teaches the learner
the finer points of developing good peer relationships,
from making a good impression to creating reciprocity.
"Teamwork and Results without Authority" teaches
learners how to work effectively within a team, how to
give and receive feedback, how to make a great impression
during meetings, and how to manage conflicts over responsibilities.
"Leadership without Authority" offers practical
lessons in image enhancement, dealing with people, persuading
peers, and applying key leadership strategies. "Gaining
Allies, Creating Change" outlines techniques for
winning allies, partnering successfully, and creating
the change you seek. "Communication Tools for Getting
Results" teaches learners the best ways to get results
through writing, presentations, and the telephone. "Getting
Results from the Boss" provides thorough training
in the fine art of dealing effectively with superiors.
Moving from a subordinate to a peer relationship, improving
the job as well as the boss' style, and dealing effectively
with difficult superiors is taught. By the end of this
series, learners will have discovered thebest ways to
get particular results in most any business scenario.
Target Audience
Managers, Supervisors, Team members and other experienced
Business professionals
Content Rating
Intermediate
Courses - 1-yr Rental
Building Relationships to Get Results
Teamwork and Results Without Authority
Leadership Without Authority
Gaining Allies, Creating Change
Communication Tools for Getting Results
Getting Results from the Boss
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Series
- Effective Use of Feedback for Business
Overview
The performance of your business depends upon the performance
of each team and each individual staff member. Feedback
is an essential part of the performance management process.
Only by giving your staff members effective feedback will
you be able to encourage significant improvements in their
performance. There are four main aspects to effective
feedback in business, and each is dealt with in this series.
As a manager, a guardian of your business's performance,
you must be able to give effective feedback to your direct
reports. But, for feedback to be used effectively the
recipient must understand what is being said, must be
able to accept it objectively, and be able to act. The
second course, then, is concerned with the skills needed
to receive feedback. However, managers are not the only
source of useful feedback. You can provide effective feedback
to your colleagues, or you may want to be able to give
feedback to your boss. These aspects are covered in the
third course of the series. Finally, teams also need feedback
on their performance, and there are times when a team
needs to give feedback to the team leader. While the same
principles apply, there are some specific approaches which
can be used with teams, and these are covered in the fourth
course. Whatever your role in the business, you will be
able to hone your feedback skills with one or more of
the courses in this series.
Target Audience
All those who work in teams, but particularly team leaders.
Content Rating
Intermediate
NASBA CPE credits:
PMI/PDU Credits:
Courses - 1-yr Rental
Giving Feedback: A Manager's Guide
Coping With Criticism and Feedback
Giving Feedback to Colleagues
Team Feedback: A Guide
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Series
- International Business Skills - Culture, Customs and
Norms
Overview
According to Ruth Stanat, author of Global Bold, more
than 40 percent of companies that try to go international
fail. The glaring reason for failure in the global market
is cultural differences, misunderstandings, and insensitivity's.
This series begins with an overview of cultural divides.
The first course, Managing Cultural Divides, focuses on
the need for cultural learning, trends in the global economy,
challenges in global communication and negotiation, and
combining the best of both worlds to create synergy. The
second course in the series, Around the World in Eighty
Cultures, focuses on the big cultural picture. You'll
examine a variety of cultures in a broad sweep. You'll
better understand what to expect from different peoples
of the world, what they expect from you, and how to interact
for effective interchanges. The series also provides you
with four courses that divide the world into regions.
These courses discuss cultural similarities along with
targeting specific countries in the world market place.
Target Audience
International Business travelers, Managers, Directors,
Project Managers, Project Team Managers, and other personnel
conducting business with other cultures. Note: This series
is targeted for U.S.-based business people who do business
with people from other parts of the world.
Content Rating
Intermediate
Courses - 1-yr Rental
Managing Cultural Divides
Around the World in 80 Cultures
America's Neighbors: Beyond US Borders
Over There: Conducting Business with Europeans
Crossing the Dateline: Japan, China, India
A Rich Tapestry of Cultural Contrasts
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