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Expert Global Solutions, Inc. (EGS)

Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.

Centralized and Scaled Global Partner
Expert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.

A Firm with Strong Support
Expert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.

Complete Lifecycle Solution Support

Verticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, Commercial

Acquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, Reservations

Service/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support, Hardware/ Software Support

Resolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud, Credit Activation, Property Recovery, Skip Tracing, Attorney Services
 

CUSTOMER SERVICE REPRESENTATIVES

Job Qualifications and Description:

  • Can successfully communicate with customers to gather information and learn about their needs and expectations
  • Collaborate with others to ensure the customer issues are resolved
  • Understands the concept of “solution delivered” on first contact
  • Must have excellent English communication skills
  • Should be at least 18 years old
  • Must have completed high school and/or at least one year in college in any field
  • Preferably with collections, sales, or customer service experience in a call center industry (exposure to international clients would be an advantage)
  • Must possess excellent listening and problem-solving skills
  • Must have working knowledge of computers and the internet; can type 25 wpm
  • Ability to multi-task in a fast-paced environment
  • Applicants must be willing to work in any of these sites; Quezon City, Taguig, Cubao, Marikina, Sta. Mesa, Alabang, Pampanga, Ilocos, and Davao
  • Fresh graduates/entry level applicants are encouraged to apply.
  • Full time positions are available.

How to apply:

Please send resume to recruitment@egscorp.com. Please include trabaho.com and the position you are applying for in the subject line, for example CSR –trabaho.com. You may also contact us through our Recruitment mobile, 09178617940.
 

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  • Kindly send your resume only if you match the qualifications advertised by the employer. (Resumes that DO NOT match the qualifications advertised will NOT be entertained)
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