FEATURE ARTICLE
Going for Win/Win
Solutions in the Workplace
By Lolita Villa
According to Stephen
Covey's powerful best seller, The Seven Habits of Highly
Effective People, conflict between people in business
is the result of a flawed paradigm. Some people may be
going after a certain result, but simultaneously do the
exact opposite of what they are trying to achieve. For
example, a president trying to establish cooperation between
employees fails in the attempt because he uses the paradigm
of competition to achieve his desired result.
In order to succeed
in a leadership role, you need to be able to influence
people effectively. And this requires the habit of taking
on the Win/Win paradigm or mindset.
Win/Win or
No deal
Win/Win is an attitude that seeks the mutual benefit of
all parties involved in their interactions. With this
kind of approach to facing problems and creating solutions,
everyone feels satisfied, does not feel shortchanged,
and is voluntarily committed to the agreed plan of action.
This kind of thinking is based on the paradigm that abundance
is available to all, and that the success of one does
not encroach or threaten the success of others. The other
side of the Win/Win approach is No Deal, wherein all parties
decide not to push through with the matter if anyone else
feels unhappy with the proposed solutions.
The Win/Win approach
radically differs from what most people in the workplace
are used to. We have been so immersed in the culture of
Win/Lose that our workplace has produced merely a few
winners and plenty of losers to the detriment of the organization.
The Win/Lose thinking can be seen in organizations riddled
with dirty politics, unhealthy competition and a pervading
culture of suspicion and selfishness.
Join any company where
rank and file employees are bad mouthing their superiors,
tardiness and absenteeism is at a high rate, or where
the need to be closely monitored due to a lack of self-motivation
is rife then you can see the concept of Win/ Lose at work.
In this setting, employees typically feel exploited, unappreciated
and taken advantage of by management. Similarly, employers
feel like they are wasting their money on lazy and apathetic
workers. Or perhaps, co-workers manipulate and destroy
each other, all in the name of climbing up the corporate
ladder. Therefore, each individual tries to take advantage
of the other in order to keep one step ahead, confident
that while others are losing, he/ she is winning the race.
Meanwhile, the vicious cycle continues.
Interdependence
We must realize that the workplace thrives on an interdependent
reality where no man can operate effectively on his own.
With the kind of corporate structure we have now, team
work and mutual cooperation is essential to success. Anything
less than a Win/Win interdependent reality will surely
affect a long-term relationship in a negative way. If
you are unable to achieve a Win/Win solution in your interactions,
it's better to go for No Deal. As long as all decisions
are based on honesty and a sense of good will, they are
bound to pay in the long run (even in a No Deal situation),
which is infinitely better than Win/Lose and other lesser
variations of such paradigms.
Understanding the positions
of each stakeholder in the organization, being courageous
enough to state our own needs and feelings, and listening
intently to the other parties in every situation is a
valuable attitude in attaining good will and good business
for the long term.
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