BOOK REVIEW
Conflict Resolution
By Daniel Dana
P 750.00
Conflict Resolution
is the first book to provide specific mediation skills
and managerial tools for successfully preventing, managing
and resolving workplace conflicts. Before minor skirmishes
become full-blown wars, refer to this hands-on, solution-oriented
book to learn :
* The four primary
tasks of preventive mediation - with two important tools
to help you perform those tasks.
* Practical tools for mediating conflicts between others
- as well as resolving conflicts between yourself and
another.
* Proactive techniques to frame conflicts as both-gain
opportunities - instead of win-lose or lose-lose contacts.
About the Author
Dan Dana is a pioneer
in the field of mediation. He has pushed the frontier
into new territory by reframing mediation as a self-help
tool as well as a professional service.
Dan has been a student
and practitioner of conflict resolution since the early
1970s. As a graduate student in counseling psychology,
he learned a facilitative approach to family system's
therapy. Among fellow counseling interns, he became the
"go-to-guy" for resolving marital conflicts.
His doctoral dissertation was on the subject of workplace
conflict. Dan resides in Kansas City.
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