BOOK REVIEW

Delivering Knock Your Socks Off Service (Revised Edition)
By Kristin Anderson and Ron Zemke
ISBN 0-8144-7970-7 (Customer Service)
P 1,425.00

"Delivering Knock Your Socks Off Service sets a baseline of exceptional customer service in a practical, useful and easy to learn format. This is a great desk reference for anyone interfacing with customers and anyone supporting those who interface with customers."

- Elizabeth Cox, Training Coordinator & Staff Development Specialist, Modus Media International.

About the Author:

Ron Zemke is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off series and Service America!Kristin Anderson is a principal of Performance Research Associates, co-author of three other Knock Your Socks Off books, and author of Great Customer on the Telephone (AMACOM).